Q: Where are you located so I can drop off my computer?
A: Our office is located in NW Portland, but it’s strictly for business administration purposes. Because we’re an onsite service we come to YOU when your computer is misbehaving! Call us today at 503.336.2400 to setup an appointment.
Q: What should I do to prepare myself for a visit?
A: There are several things that can be done to ensure a smooth visit:
- Have all the original software/CDs (OEM) that came with your computer handy.
- Ensure that there is plenty of room around the computer itself as we might have to get behind it or inside of it.
Q: Why do you have an hourly rate and flat rates?
A: We wanted to give our customers the most flexibility. For the customers that just need one service performed a flat rate makes the most sense. For more complicated jobs, using an hourly rate is more sensible instead of charging you for several flat rate services.
Q: Do you charge for travel time?
A: No. Our time starts when we arrive on location. However, we do have a $10 fuel surcharge fee if you’re located 20 miles or more away from our office.
Q: Do you only work with home users, or can you service my small business as well?
A: We’re here to service both homes and small businesses in the entire Portland Metropolitan area.
Q: Do you work on PCs only, or do you service Macs as well?
A: We work on both Macs & PCs. Feel free to give us a call for your Mac related questions.
Q: How long does the average house call last?
A: On average, house calls last between 1 to 1.5 hours.
Q: How much is it going to cost?
A: Please visit our Services & Pricing page for more info.
Q: What forms of payment do you accept?
A: We accept cash, check, Discover, Visa or Mastercard.
Q: What days and times are you available?
A: We’re here to schedule appointments and answer questions from 8 AM to 7 PM seven days a week.
Q: What cities do you service?
A: Please view our coverage map.